Shipping Policy

Shipping Policy for Nostalgia Tech LLC
Effective September 17th, 2025

Nostalgia Tech LLC, an Arizona limited-liability company, sources merchandise solely from contract manufacturers in the People's Republic of China. All goods are imported into the United States by licensed customs brokers, warehoused within Arizona, and fulfilled to domestic or international addresses under U.S. federal law. Title passes F.O.B. Phoenix warehouse upon carrier pickup; buyer assumes risk thereafter.


1. Order Acceptance
No contract formed until payment clears and OFAC/BIS screens return negative. Nostalgia Tech LLC reserves right to refuse, suspend, or back-order without liability under A.R.S. § 47-2711 and 15 U.S.C. § 45.

2. Fulfillment Timeline
Seventy-two hours from cleared payment, excluding weekends, Arizona state holidays, and force-majeure events per A.R.S. § 47-2615. Tracking emailed once label printed—no partial refunds for pre-shipment delays.

3. Carrier Selection

  • Domestic: FedEx Ground, UPS Ground, or USPS Priority at our discretion—no signature under two hundred dollars value.

  • International: FedEx International Priority only; buyer pays all duties, VAT, and brokerage under 19 U.S.C. § 1484. We do not collect them.

4. Prohibited Shipments
Orders to Cuba, Iran, North Korea, Syria, Crimea, or OFAC/BIS-listed persons void ab initio. APO/FPO accepted with DoD 4500.54-M authorization only.

5. Claims
Report damage within five business days to carrier per 49 C.F.R. § 370.1; photo proof required. Concealed loss claims rejected without unpack video.

6. Returns
Fifteen-day inspection window. Defective items returned prepaid to Arizona warehouse—international returns not honored unless defect exceeds ISO 9001 standards and is lab-certified at buyer's cost.

7. Force Majeure
Weather, strikes, port delays, or government seizure excuse performance under A.R.S. § 47-2615—no consequential damages recoverable.

8. Governing Law
Arizona Revised Statutes apply in full. Exclusive venue: Maricopa County Superior Court.

Disputes over customs? Call U.S. CBP at one eight hundred nine two two six zero five nine or file online at cbp dot gov slash complaints.
Export violations: Bureau of Industry & Security, two zero two four eight two four five six zero.

Customer Reviews

Based on 65 reviews
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Emily Johnson

My grandma's wedding pic in the Reality Frame brings back every laugh when I scan it – tears every time, in a good way!

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Luca Rossi

Scanned my dad's old fishing photo, and suddenly his voice is there telling stories. Healing for the whole family.

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Aiko Tanaka

Held up my kid's first steps video over his baby picture – he giggles like it just happened. Pure nostalgic gold.

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Sophie Leclerc

As a busy mom, these Reality Frames let me relive birthdays by AR – no more dusty albums, just instant joy.

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Carlos Ramirez

These frames turned our family vacation photos into living memories. The video pop up so vividly, it's like we're back there.